Fez was a game that took years to develop and it enjoyed a strong amount of hype leading up to its release. For those waiting on the game, the wait felt long and painful, but finally the game hit on April 13, 2012. Gamers purchased Fez in droves, and although neither Microsoft nor Polytron released sales numbers, we do know that it sold over 100,000 copies in the early going. All seemed well, but it didn’t take long for people to start finding bugs, glitches, and hiccups in the Fez experience.
And then Polytron patched Fez.
With the patch that Polytron released for Fez, many of the bugs, crashes, and performance issues were resolved, but for a small number of gamers out there, the patch corrupted save files. The only fix was to completely abandon progress and start over, which has proven to be a tough pill to swallow by those affected.
When it became clear that the patch was problematic, Polytron pulled the patch and promised a better fix. The promise, however, would never be fulfilled. After going the rounds of negotiation with Microsoft, Phil Fish, owner/founder of Polytron decided that he’d rather not pony up the cash it costs to issue a second patch (first patch is free, second patch costs money) and just tell those who were affected by the bug, myself included, that they’d have to dump their progress and start the game over.
Well, I don’t want to start over. I don’t feel like I should have to start over. I feel like if you’re going to publish a game on a major platform that you owe it to your supporters to make sure that they get a bug free experience. Phil ranted about how it was expensive to issue a patch. So what, Phil? Fix the game and put out that patch. Eat the money.
What irks me almost as much as my flawed save file is that Phil complained about Microsoft and how it was so terrible that he would be faced with this fee. Cry me a river, Phil. YOU CHOSE TO SIGN AN EXCLUSIVE DEAL WITH MICROSOFT, DON’T TURN AROUND AND WHINE ABOUT IT LATER. Phil has gone on record saying that the exclusivity deal has been a nightmare. Yeah, I bet it sucked having Microsoft market your game aggressively for you, right Phil? I bet it sucked having prime real estate on the Xbox dashboard.
Phil likes to paint himself as a victim, but he knew what he was getting into when he signed the exclusivity agreement. He put out a game that was bugged and then issued a patch that had even worse bugs. If Phil says he was unaware of any potential problems when signing an exclusivity agreement, it was because he was blinded by dollar signs.
And Phil has a history of being a total douchebag. He’s put down PC gamers, media outlets, Microsoft (who offered to work with him on the patch issue and he kicked dust and cried instead), Japanese developers, and his former business partner who was by all accounts horribly misrepresented in Indie Game: The Movie on the account of Phil’s one-sided account of things. All these things could be swallowed until he burned his consumers to save a few bucks, which is often an unforgivable sin in retail.
Well, that’s it. I’m not ever giving Polytron another penny. If they want to make things right, I’ll reconsider, but I have a habit of not dealing with companies that wrong me and then make no attempt to make it right even though it’s fully within their means to do so. Maybe I’m alone, I don’t know, but I just think that Phil Fish’s stance is childish, disrespectful, and greedy.