It’s something that gets talked about once in a while, but it’s always a subject that either quickly gets brushed under the rug, or it gets laughed off nervously. It’s a reality, however, and it’s the biggest obstacle in our industry when it comes to getting gamers to trust us as journalists. I’m talking about the incestuous relationship that exists between games journalists and game developers and PR.
To deny that there’s a whole lot of coziness going on between games journalists and PR is akin to sticking one’s head into the sand. As I talk about this, I’m going to name specific examples, but I’m going to refrain from naming names or companies outright. The point of this article isn’t to point out who is guilty, because the problem runs much deeper than what can be named from a few specific examples.
A few years back, a bit before the launch of the Wii and PS3, I attended a media day at a large publisher’s office. We were there to see games for the 360, Wii, and PS3, and for many in attendance it would be their first hands on with Wii and PS3 software. After the first couple of major titles, we broke for lunch. The publisher treated us to a nice catered meal, but I noticed that a few reporters left to “go get some real food” with a couple of members from the PR team. At the time it seemed harmless.
As we sat down to eat, a few guys at the table grumbled that the guys who left for lunch were getting a great free meal, but that they “typically paid it back with a glowing preview.”
I didn’t think much of it and chuckled at the comment, figuring it was more of a joke than anything. But sure enough, as embargoes lifted, the guys who went to lunch served up previews that were devoid of criticism that were also packed with bits of information that nobody else had access to at the event.
The experience caused me to open my eyes a bit to the practice. I’ve witnessed countless similar occurrences in other settings. I took a trip to cover a gaming event outside of the country once. I was treated amazingly well on the trip, but again, there was another group that had a deep familiarity with our hosts who ended up posting previews that were far more glowing and, once again, contained additional information than we were able to collect at the event.
I’ve seen the same sort of stuff take place at E3. I’ve seen it take place over Twitter. Anybody who is looking will see it, you don’t need any sort of insider access to see that certain reporters benefit from a friendly relationship with developers and PR.
These relationships aren’t some devious plan or the result some under the table dealings in most cases. The reason this happens is because we often become friends with PR or developers as a natural consequence of communicating and spending time with them. The problem arises when people find that they have an easy time talking about what they like about their friends’ work and that they struggle to criticize that same work. The issue is compounded when former journalists are now in production, and they have former co-workers handling critiques. And while I do like that some journalists often refuse to review games that they get a little too close to during development, they still do benefit greatly from increased exclusive access.
So what can be done? If the nature of the industry pushes us naturally into these positions of friendship, is there a way to avoid favoritism? If you’re on the PR side of things, wouldn’t you want those who tend to give you the best press to be the ones you trust with increased access to your products? If you’re the reporter, wouldn’t you overlook a few minor gripes in exchange for a better working relationship with your PR contact?
Well, it would take a denial of basic human nature. I don’t know that journalists are ready to fairly criticize their friends, and I don’t know that PR is ready to bestow equal access to all individuals and news outlets, regardless of how critical or kind they may be. It’s what needs to happen for us to improve as journalists, and for the games themselves to improve. Proper criticism is key to improving products.
If we truly love this industry, we’ll start doing the hard thing and start getting honest, even with our friends.